Shipping policy

SHIPPING POLICY

Effective Date: July 28, 2026
Last Updated: July 28, 2026

This Shipping Policy applies to orders placed through cbcbackroom.com with CBC Backroom, also displayed as cbc store (“CBC Backroom,” “we,” “us,” or “our”).

Order Processing

Orders are generally processed within 1–4 business days, unless otherwise stated on the product page or during checkout.

Business days do not include weekends or federal holidays. Processing may take longer during holidays, promotional periods, high order volume, payment reviews, or unexpected inventory delays.

Processing time is separate from carrier transit and delivery time.

Third-Party Shipping Carriers

CBC Backroom uses independent third-party shipping carriers to transport and deliver orders.

CBC Backroom does not own, operate, employ, control, or personally certify these carriers. The carrier used for an order may depend on the destination, package size, service availability, shipping cost, and product type.

Available shipping options and charges will be displayed during checkout when applicable.

Shipping Estimates

Any shipping or delivery timeframe displayed on our website, during checkout, or in an order communication is an estimate and not a guaranteed delivery date.

Delivery may be delayed because of:

  • Carrier service interruptions.

  • Weather or natural events.

  • Holidays.

  • High shipping volume.

  • Incorrect or incomplete addresses.

  • Security or payment reviews.

  • Transportation delays.

  • Other events outside our reasonable control.

When a significant shipment delay occurs before an order is transferred to a carrier, we may provide an updated estimate or allow the customer to cancel the affected order where required.

Tracking Information

When tracking is available, it will be sent to the email address or telephone number provided with the order.

Tracking information may take time to update after a shipping label is created. The creation of a shipping label does not always mean the carrier has received the package.

Customers are responsible for monitoring their tracking information and reporting problems promptly.

Shipping Addresses

Customers must provide a complete and accurate shipping address during checkout.

Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order enters processing or is transferred to a carrier.

CBC Backroom is not responsible for delays or delivery failures caused by:

  • Incorrect or incomplete addresses.

  • Missing apartment or unit numbers.

  • Address changes requested after shipment.

  • Refused deliveries.

  • Failure to collect or retrieve a package.

  • Unauthorized address forwarding.

Additional shipping charges may apply if an order must be reshipped because of an address problem caused by the customer.

Delivered but Missing Packages

If tracking shows that a package was delivered but you cannot locate it:

  1. Confirm that the shipping address is correct.

  2. Check entrances, mailrooms, parcel lockers, and other delivery areas.

  3. Ask household members, neighbors, or building staff.

  4. Contact the third-party shipping carrier.

  5. Contact CBC Backroom if the package remains missing.

We may request a written statement, identification, carrier claim information, or other evidence needed to investigate the issue.

A refund or replacement is not automatically guaranteed when carrier tracking shows successful delivery. Each claim will be reviewed based on the available evidence and applicable law.

Lost Packages

Contact us if tracking has not updated for an unusual period or the carrier confirms that a package may be lost.

CBC Backroom may open or assist with a claim through the third-party carrier. Customers may be required to cooperate with the carrier’s investigation before a refund, replacement, or other resolution is provided.

Damaged Packages

Customers should inspect their order shortly after delivery.

If an order arrives damaged, contact cdctybusiness@gmail.com within seven calendar days after delivery and include:

  • Your order number.

  • A description of the damage.

  • Clear photographs of the product.

  • Photographs of the shipping box or packaging.

  • A photograph of the shipping label.

Keep the product and all original packaging while the claim is being reviewed.

Damaged-product claims are also subject to our Return & Refund Policy.

Refused and Undeliverable Packages

Packages returned because of an incorrect address, refused delivery, failed pickup, or another customer-related delivery issue may be refunded after they are received and inspected.

Original shipping charges and additional carrier fees may be deducted from the refund where permitted by law.

Customers may be required to pay additional shipping costs before an order is reshipped.

Shipping Availability

We currently ship only to locations made available during checkout.

We may refuse or cancel an order when we cannot safely or reasonably deliver to the provided address. If we cancel an order for this reason after payment has been collected, the affected amount will be refunded.

Contact Us

For shipping questions, contact:

CBC Backroom / cbc store
Email: cdctybusiness@gmail.com
Address: 21950 Barkentine Ct, California, Maryland 20634, United States
Website: cbcbackroom.com

Please include your order number in all order-related messages.