Refund policy

RETURN & REFUND POLICY

Effective Date: 7/12/2026
Last Updated: 7/16/2026

This Return & Refund Policy applies to purchases made through cbcbackroom.com from CBC Backroom, also displayed as cbc store (“CBC Backroom,” “CBC,” “we,” “us,” or “our”).

Please review this policy before completing a purchase.

1. Seven-Day Return Request Period

Unless an item is marked Final Sale, customers may request a return within seven calendar days after confirmed delivery.

A return request is not automatically approved. The customer must contact us and receive return instructions before sending the product.

To start a return, email cdctybusiness@gmail.com and include:

Your full name.
Your order number.
The product you wish to return.
The reason for the return.
Photographs of the product and packaging when requested.

Return requests submitted more than seven calendar days after confirmed delivery may be denied unless applicable law requires otherwise.

2. Return Eligibility

To qualify for a return, the product must generally be:

Unworn.
Unused.
Unwashed.
Unaltered.
Free from stains, odors, damage, pet hair, lint, or signs of wear.
Returned with its original tags.
Returned with its original packaging.
Returned with all included accessories, components, manuals, and materials.
In the same condition in which it was received.

Proof of purchase is required.

CBC Backroom may deny a return when the product does not meet these requirements.

3. Shoes and Sneakers

Shoes and sneakers must be tried on only on a clean, indoor surface.

Shoes may be ineligible for return if they show:

Outdoor wear.
Sole wear.
Creasing beyond reasonable indoor try-on.
Dirt, scuffs, stains, or damage.
Removed or damaged tags.
Damage to the original box.
Missing accessories, laces, inserts, or packaging.

Do not attach tape or shipping labels directly to the original shoe box. The shoe box must be placed inside protective shipping packaging.

4. Clothing, Coats, and Accessories

Clothing, coats, and accessories must be returned unworn, unwashed, unaltered, and with all original tags and packaging.

Items may be denied if they contain:

Fragrance, smoke, or body odors.
Makeup, deodorant, lotion, or other stains.
Pet hair.
Damage, stretching, or signs of wear.
Removed tags.
Missing accessories or removable parts.

5. Electronics and AirPods

For health, hygiene, security, and resale reasons, electronics, earbuds, AirPods, headphones, and similar personal-use products are Final Sale once opened, activated, paired, registered, or used, unless the product:

Arrived damaged.
Was materially defective when delivered.
Was not the product ordered.
Was materially different from its listing.
Raises a reasonable authenticity concern.
Is otherwise eligible for a remedy under applicable law.

Unopened electronics may be eligible for return if the manufacturer’s seal and all original packaging remain intact.

Customers should remove personal accounts, device connections, passwords, and stored information from an approved electronic return before sending it back.

6. Final-Sale Products

The following products are not eligible for discretionary return:

Products marked Final Sale.
Gift cards.
Special-order products.
Personalized or customer-requested products.
Products damaged after delivery.
Products missing original packaging, tags, or accessories.
Products showing signs of wear, washing, alteration, or use.
Opened or used hygiene-sensitive electronics or earbuds.
Products returned without authorization.
Products returned after the approved deadline.

A Final Sale designation does not eliminate rights that cannot legally be waived.

Customers may still contact us concerning a product that was not delivered, was materially misdescribed, arrived damaged, was defective when delivered, was the wrong item, or raises a reasonable authenticity concern.

7. Bulk and Promotional Orders

Products purchased through a bulk, quantity-based, free-shipping, or promotional offer must still satisfy all normal return requirements.

When a return causes the remaining order to no longer qualify for the original promotion, CBC Backroom may recalculate the refund based on:

The regular price of the items retained.
The promotional discount that still applies.
Any shipping charge that would have applied without the promotion.

Promotional codes have no cash value and are not separately refundable.

8. Incorrect or Damaged Products

The wrong product.
The wrong size or color compared with the order.
A product damaged before or during shipment.
A product with missing components.
A product materially different from its listing.

Include:

Your order number.
A description of the problem.
Clear photographs of the product.
Photographs of the shipping packaging.
Photographs of the shipping label.
Photographs of any damage.

Do not wear, wash, alter, repair, activate, pair, or continue using the product while the claim is being reviewed.

Keep all packaging until the claim is resolved.

Depending on the circumstances and available inventory, we may provide:

A replacement.
An exchange.
Store credit.
A partial refund.
A full refund.
Another appropriate remedy.

9. Authenticity Concerns

CBC Backroom does not knowingly sell counterfeit merchandise.

A customer with a reasonable authenticity concern must contact us within seven calendar days after delivery.

The customer may be required to provide photographs, serial numbers, labels, packaging, third-party authentication results, or other supporting information.

CBC Backroom may require the item to be returned for inspection before issuing a refund.

The product must not be worn, altered, damaged, or replaced with another item while the authenticity review is pending.

If CBC Backroom confirms that a product is not authentic or was materially misrepresented, the customer will receive an appropriate remedy, which may include a full refund of the product price and standard shipping charges.

10. Return Authorization

Products must not be sent back until CBC Backroom approves the return and provides instructions.

Products returned without authorization may be:

Refused.
Returned to the sender.
Delayed.
Ineligible for a refund.

Approval of a return request does not guarantee a refund. The product must pass inspection after it is received.

An approved return must be shipped within seven calendar days after return instructions are provided, unless we approve a different deadline in writing.

11. Return Shipping

Customers are responsible for return-shipping costs when returning an otherwise eligible product because of:

Size or fit.
Personal preference.
A change of mind.
An accidental order.
Selection of the wrong size, color, or product.

CBC Backroom will generally cover reasonable return-shipping costs when the return results from:

An incorrect product sent by CBC Backroom.
Damage before or during delivery.
A material product defect present at delivery.
A materially inaccurate product listing.
A confirmed authenticity problem.

Original shipping fees are not refundable for change-of-mind or sizing returns.

Customers should use a trackable shipping service and retain their shipping receipt.

CBC Backroom is not responsible for a return package that is lost, stolen, damaged, or misdelivered before reaching us when the customer arranged the shipment.

12. Return Inspection

Returned products will be inspected after they are received.

We may reduce or deny a refund when an item:

Shows signs of wear or use.
Has been washed or altered.
Is damaged after delivery.
Is missing tags, packaging, components, or accessories.
Is not the product originally shipped.
Contains odors, stains, dirt, pet hair, or other contamination.
Was returned after the authorized deadline.
Does not satisfy this policy.

We may contact the customer for additional information during the inspection.

13. Refunds

Approved refunds will generally be issued to the original payment method.

The refund may include the eligible product price and applicable taxes.

Original shipping costs are generally nonrefundable unless:

CBC Backroom sent the wrong item.
The item arrived damaged.
The item was materially defective when delivered.
The item was materially misdescribed.
A refund of shipping is required by law.

After CBC Backroom issues a refund, the customer’s bank, card issuer, wallet provider, or payment processor may require additional time to post it.

CBC Backroom does not control third-party processing times.

14. Partial Refunds

A partial refund may be offered when:

The customer agrees to keep a product with a minor issue.
An accessory or component is missing.
The product has lost value because of customer handling.
A promotional discount must be recalculated.
A complete refund is not appropriate under the circumstances.

A customer does not have to accept a proposed partial refund when another remedy is required by applicable law.

15. Exchanges

Exchanges are not guaranteed and depend on available inventory.

When an exchange is approved but the replacement item is unavailable, we may offer:

Store credit.
A refund.
A different size or product with the customer’s approval.

Do not place a second order expecting the original order to be automatically refunded.

16. Cancellations

We cannot guarantee cancellation after an order has:

Entered processing.
Been packaged.
Been submitted to a supplier or fulfillment provider.
Received a shipping label.
Been transferred to a carrier.

When cancellation is no longer possible, the customer may request a return after delivery if the product qualifies under this policy.

17. Refused and Undeliverable Packages

A package returned because of an incorrect address, missing apartment number, refused delivery, failed pickup, or other customer-related delivery issue may be refunded after it is received and inspected.

Original shipping charges and additional carrier charges may be deducted from the refund where permitted by law.

The customer may be required to pay additional shipping charges before the order is sent again.

18. Missing Packages

If tracking shows a package as delivered but it cannot be found, the customer should:

Confirm the address on the order.
Check entrances, mailrooms, parcel lockers, and nearby delivery locations.
Ask household members, neighbors, or building staff.
Contact the shipping carrier.
Contact CBC Backroom promptly if the package remains missing.

CBC Backroom may require a carrier investigation, written statement, identity verification, or other supporting information before resolving a missing-package claim.

Refunds or replacements are not automatically guaranteed solely because tracking shows delivery and the customer cannot locate the package. Each claim will be reviewed based on the available evidence and applicable law.

19. Chargebacks

Nothing in this policy prevents you from exercising valid rights through your bank, card issuer, PayPal, Shopify, or another payment provider.

Submitting false information, falsely reporting an authorized purchase as unauthorized, or retaining merchandise after receiving an improper refund may constitute fraud.

20. Consumer Rights

This policy does not limit any consumer right that cannot legally be waived.

Where applicable law gives a customer stronger return, refund, cancellation, warranty, or product-quality rights, those legal rights will apply.

21. Contact Us

To request a return or ask a question about this policy, contact:

CBC Backroom / cbc store
Email: cdctybusiness@gmail.com
Address: 21950 Barkentine Ct, California, Maryland 20634, United States
Website: cbcbackroom.com

Include your order number in all order-related messages.